Privacy Policy

Last Updated: October 2024

1. Information We Collect

When you use our website or request services, we may collect the following information:

• Personal identification information (name, email address)
• Service preferences and selections
• Property location details for service delivery
• Technical data including IP address, browser type, and device information
• Usage data about how you interact with our website

2. How We Use Your Information

We use collected information for the following purposes:

• Processing service requests and consultations
• Communicating about your enquiry or booking
• Improving our website functionality and user experience
• Sending relevant service information when consented
• Maintaining records for business operations
• Complying with legal obligations

3. Legal Basis for Processing

We process your personal data based on:

• Contract performance when you request services
• Legitimate interests in operating our business
• Legal obligations we must comply with
• Your explicit consent where required

4. Data Sharing and Disclosure

We do not sell your personal information. We may share data with:

• Service providers who assist our operations (hosting, analytics)
• Professional advisors when legally required
• Law enforcement or regulatory bodies when legally obligated

All third parties are required to maintain appropriate data protection standards.

5. Data Retention

We retain personal data only as long as necessary for the purposes outlined in this policy or as required by law. Service enquiry data is typically retained for three years unless you request earlier deletion.

6. Your Rights

Under data protection law, you have rights including:

• Access to your personal data
• Correction of inaccurate data
• Deletion of your data in certain circumstances
• Objection to processing
• Data portability
• Withdrawal of consent

To exercise these rights, contact us at [email protected].

7. Cookies and Tracking

Our website uses cookies to enhance functionality and analyze usage. You can control cookie preferences through your browser settings. See our Cookies Policy for detailed information.

8. Security Measures

We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure.

9. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of these sites and encourage you to review their policies.

10. Children's Privacy

Our services are not directed to individuals under 16. We do not knowingly collect data from children.

11. Changes to This Policy

We may update this privacy policy periodically. Significant changes will be communicated through our website. Continued use after changes indicates acceptance.

12. Contact Information

For privacy-related questions or to exercise your rights, contact:

Russet-heath
47 Battlefield Road
Glasgow G42 9JL
United Kingdom
Email: [email protected]

13. Supervisory Authority

You have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated.