GDPR Compliance Statement

Last Updated: October 2024

Our Commitment to GDPR

Russet-heath is committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR) and UK data protection laws. This page outlines how we ensure compliance and respect your rights.

Data Controller Information

Russet-heath acts as the data controller for personal information collected through our website and services.

Contact Details:
Russet-heath
47 Battlefield Road
Glasgow G42 9JL
United Kingdom
Email: [email protected]

Lawful Basis for Processing

We process personal data under the following lawful bases:

• Contract: Processing necessary to fulfill service requests and maintain our relationship with you
• Consent: Where you have given clear consent for specific processing activities
• Legitimate Interests: For business operations that do not override your rights and freedoms
• Legal Obligation: Where processing is required by law

Your GDPR Rights

Under GDPR, you have the following rights regarding your personal data:

Right to Access

You can request copies of your personal data. We will provide this within one month of your request.

Right to Rectification

You can request correction of inaccurate or incomplete personal data.

Right to Erasure

You can request deletion of your personal data in certain circumstances, such as when it is no longer necessary for the purpose collected.

Right to Restrict Processing

You can request limitation of how we use your data in specific situations.

Right to Data Portability

You can request transfer of your data to another organization or directly to you in a structured, commonly used format.

Right to Object

You can object to processing based on legitimate interests or direct marketing.

Rights Related to Automated Decision Making

We do not use automated decision-making or profiling that produces legal effects concerning you.

How to Exercise Your Rights

To exercise any of your GDPR rights, contact us at [email protected] with:

• Your full name and contact details
• Description of your request
• Proof of identity (if required)

We will respond within one month. In complex cases, this may be extended by two months with notification.

Data Security Measures

We implement appropriate technical and organizational measures including:

• Encryption of data in transit and at rest
• Access controls and authentication
• Regular security assessments
• Staff training on data protection
• Secure data backup procedures

Data Breach Procedures

In the event of a data breach that poses a risk to your rights and freedoms, we will:

• Notify the relevant supervisory authority within 72 hours
• Inform affected individuals without undue delay
• Document the breach and our response
• Take measures to prevent future breaches

International Data Transfers

Your data is processed within the United Kingdom and European Economic Area. If data is transferred outside these regions, we ensure adequate safeguards are in place.

Data Retention Periods

We retain personal data only as long as necessary:

• Service enquiries: 3 years from last contact
• Customer records: Duration of relationship plus 6 years for legal purposes
• Marketing consent: Until withdrawn or 3 years of inactivity
• Website analytics: 26 months

Children's Data

Our services are not intended for individuals under 16. We do not knowingly process children's data. If we become aware of such processing, we will delete the data immediately.

Complaints

If you believe we have not handled your data properly, you have the right to lodge a complaint with the supervisory authority:

Information Commissioner's Office (ICO)
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
United Kingdom
Website: ico.org.uk

Updates to This Statement

We may update this GDPR compliance statement to reflect changes in our practices or legal requirements. Significant changes will be communicated through our website.